1. Introduction
This Privacy Policy applies to everyone who visits flowtuna.com, creates a Flowtuna account, or uses our music-distribution services. By using Flowtuna, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information we collect
- Account & personal information: your name, email address, phone number, artist or label details, and the payout and billing information you provide so we can pay your royalties.
- Release content: the audio files, cover art, metadata and rights information you upload to distribute your music.
- Usage data: information about how you interact with our website and dashboard, including your IP address, device and browser type, and pages viewed.
- Cookies & similar technologies: we use cookies and comparable technologies to keep you signed in, remember your preferences and understand how our services are used.
3. How we use your information
- To deliver our services — processing releases, distributing your music to stores, collecting royalties and managing your account.
- To process payments and pay out the earnings owed to you.
- To communicate with you about your account, releases, support requests and, where you have opted in, product updates.
- To analyse usage so we can maintain, secure and improve our services.
- To comply with legal obligations and protect the rights, safety and property of Flowtuna, our users and others.
4. How we share your information
- Digital stores & partners: we share your release content and metadata with the streaming platforms and stores you choose to distribute to (such as Spotify, Apple Music and YouTube Music) so your music can go live.
- Service providers: we work with trusted third parties for payment processing, hosting, analytics and customer support, who may access your information only to perform services on our behalf.
- Legal reasons: we may disclose information where required by law or to respond to valid legal process.
- Business transfers: in the event of a merger, acquisition or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information.
5. Data security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, use or disclosure. No method of transmission over the internet or electronic storage is completely secure, however, so we cannot guarantee absolute security.
6. Data retention
We retain your personal information for as long as your account is active or as needed to provide our services, and thereafter only as required to meet our legal, accounting, tax and royalty-reporting obligations.
7. Your rights
- Access & update: you can access and correct your personal information from your account or by contacting us.
- Deletion: you can request deletion of your personal information, subject to legal and contractual exceptions.
- Marketing opt-out: you can unsubscribe from marketing messages at any time using the link in those emails.
8. Children’s privacy
Flowtuna is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review it periodically to stay informed about how we protect your information.
10. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at contact.flowtuna@gmail.com.